Introduction

AUTOSHER CORPORATION LIMITED (“AUTOSHER,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or purchase our automated car wash systems.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide:

  • Contact information (name, email address, phone number, business name, mailing address)
  • Business details (company size, location, operational requirements)
  • Payment information (processed securely through third-party payment processors)
  • Technical specifications and project requirements
  • Communication records (emails, chat transcripts, support tickets)

Information Automatically Collected:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, navigation patterns)
  • Cookies and tracking technologies
  • Referral sources and marketing attribution data

Information from Third Parties:

  • Business information from publicly available sources
  • Data from marketing and analytics partners
  • Information from our authorized distributors and partners

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process orders, deliver products, provide installation support, and fulfill contractual obligations
  • Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
  • Product Development: To improve our systems, develop new features, and enhance user experience
  • Marketing Communications: To send promotional materials, product updates, and industry insights (with your consent where required)
  • Business Operations: To manage accounts, process payments, maintain records, and conduct internal analytics
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
  • Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processors, shipping companies, IT services, marketing platforms)
  • Business Partners: Authorized distributors, installation partners, and regional service providers
  • Legal Requirements: Government authorities, regulators, or other third parties when required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction
  • With Your Consent: Other parties when you explicitly authorize us to share your information

4. International Data Transfers

AUTOSHER operates globally across 180+ countries. Your information may be transferred to, stored, and processed in China, the United States, the European Union, or other jurisdictions where we or our service providers maintain facilities.

We implement appropriate safeguards to protect your information when it is transferred internationally, including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring adequate data protection levels in recipient countries
  • Implementing technical and organizational security measures

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure server infrastructure with regular security audits
  • Access controls limiting employee access to personal data
  • Regular security training for staff
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@autosher.com. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertising
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for legitimate business purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are intended for business users and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date.

For material changes, we will provide additional notice (such as email notification or prominent website notice) as appropriate under the circumstances.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our data practices, contact us:

AUTOSHER CORPORATION LIMITED
Email: privacy@autosher.com
Address: Weifang, Shandong Province, China

For data protection inquiries in the European Union, contact our Data Protection Officer at dpo@autosher.com.